We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@Mowfresh.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
support@Mowfresh.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking fee: Free.
Product condition: New
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Defected Product
If you discover your order is flawed you’d wish to contact us at Mail: support@Mowfresh.shop with photos of the Products product (no need to return the item) we’ll immediately send a replacement Products
Not as described or wrong Product
If you discover your order is flawed you’d wish to contact us at Mail:support@Mowfresh.shop with photos of the merchandise we’ll provide a return shipping label once it’s tracking we’ll ship a replacement Products immediately
Change of mind:
Change of Mind is acceptable.
Cancel order:
We usually ship immediately the orders
Therefore if you’d wish to cancel your order please contact us immediately so we can cancel the order. If your order was already shipped, you can always return it once you receive it.
*All refunds are getting to be issued after receiving the returned product and inspected it’s getting to take up to 7 days to reflect in your bank account. We actually try hard to make our customers satisfied.
Customer Support
📞 PHONE: +1 815-289-2223
📧 MAIL:support@Mowfresh.shop